Network Operations
Report Abuse
We take abuse seriously. Reports are investigated within 24 hours.
Primary Abuse Contact
abuse@synapsedatasystems.comInitial response within 24 hours · Active remediation within 48 hours
Network Identity
What to Include in Your Report
Source address
The full IPv6 address or /64 prefix generating the abuse. Include the full address — we need the /64 to identify the customer.
Timestamp with timezone
When the abuse occurred. Include timezone (e.g. 2026-06-06 14:32:00 UTC). Without a timestamp, we cannot correlate to a customer.
Description of activity
What was observed — spam, port scan, C2 traffic, DDoS, etc. Log excerpts or packet captures are helpful but not required.
Your contact information
A reply address where we can follow up. Anonymous reports are accepted but limit our ability to close the loop with you.
What Happens After You Report
We acknowledge your report and begin investigation.
If abuse is confirmed, we null-route the offending /64 and notify the responsible customer.
We follow up with you on the outcome. For ongoing issues, we terminate the customer's service.
For CSAM or illegal activity, we report to NCMEC and/or law enforcement without delay.