Acceptable Use Policy

Synapse connectivity may be used for any lawful purpose, including:

• Connecting IoT, embedded, or fleet devices over IPv6
• Hosting servers, services, and applications
• Remote access for employees and contractors
• Research, development, and testing in a lawful context

The following are strictly prohibited on the Synapse network. This list is illustrative, not exhaustive.

Network Abuse

• Sending unsolicited bulk email (spam), regardless of content
• Operating open mail relays, proxies, or anonymization services used to obscure the origin of traffic
• Conducting port scans, network probes, or vulnerability scans against hosts you do not own or have explicit written authorization to test
• Participating in or facilitating distributed denial-of-service (DDoS) attacks, whether as source, amplifier, or reflector
• BGP route hijacking, prefix spoofing, or any unauthorized manipulation of internet routing
• Intentionally consuming bandwidth in excess of your purchased tier to degrade service for other customers

Malicious Infrastructure

• Operating command-and-control (C2) infrastructure for malware, botnets, or ransomware
• Hosting or distributing malware, exploit kits, phishing pages, or credential-harvesting tools
• Cryptocurrency mining using compromised or unauthorized computing resources

Illegal Content and Activity

• Transmitting, storing, or distributing child sexual abuse material (CSAM) — this will be reported to NCMEC and law enforcement immediately
• Any activity that violates U.S. export controls or OFAC sanctions, including providing services to sanctioned individuals, entities, or countries
• Facilitating the sale or distribution of illegal drugs, weapons, or other controlled items
• Any other activity that violates applicable local, state, national, or international law

Harm to Synapse and Other Customers

• Any activity that causes Synapse’s IP space to be listed on spam blocklists, MANRS non-compliance lists, or abuse databases
• Interfering with another customer’s use of Synapse services
• Attempting to access, monitor, or alter another customer’s traffic or network resources

Synapse may, at its sole discretion and without prior notice:

• Suspend or terminate your service for any violation of this AUP
• Null-route specific prefixes or tunnel IPs that are the source of abuse
• Disclose account information and traffic data to law enforcement, ARIN, or network abuse authorities in response to lawful requests

Termination for AUP violations does not entitle you to a refund of any prepaid fees.

Synapse will cooperate with law enforcement, ARIN, and legitimate abuse reports. We maintain logs sufficient to identify the customer associated with a given /64 prefix and tunnel IP at any given time. We respond to lawful subpoenas, court orders, and emergency disclosure requests.

You are responsible for all traffic originating from your assigned /64. If your device is compromised, you are responsible for remediating the compromise promptly. Synapse may suspend your service pending remediation if your device is the source of ongoing abuse.

To report abuse originating from an Synapse address, email abuse@synapsedatasystems.com with the source IP or prefix, timestamp (with timezone), and a description of the activity. We investigate all reports and respond within 24 hours.

See our Abuse Reporting page for the full reporting process.

Synapse may update this AUP at any time. We will notify customers of material changes via email. Continued use of Synapse services after notice of a change constitutes acceptance of the updated policy.