Terms of Service

Synapse assigns a globally-routed IPv6 /64 to each registered device over a WireGuard tunnel, announced via BGP under AS400053. You supply your own WireGuard key; we provide routing, a rate cap matching your selected plan, and usage visibility in your dashboard. The Service is network connectivity only — we do not host, monitor, or control the content or application running on your device.

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity under your account, including devices registered to it. Notify us immediately at noc@synapsedatasystems.com if you suspect unauthorized access.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

Current plans and pricing are listed on our pricing page. Base and Bandwidth plans are billed annually per device and renew automatically until cancelled; you can cancel anytime from your dashboard, which stops future billing immediately but does not refund the current billing period.

The Lifetime plan is a one-time payment for a single device’s connectivity with no recurring fee and no expiration, limited to a fixed total number of slots. Lifetime purchases are final and non-refundable once your device is provisioned, except where required by law or where Synapse cancels your purchase (for example, if the cohort sells out between checkout and payment completion, in which case we refund you automatically).

Payments are processed by Stripe. We do not store your card number. Fees are exclusive of applicable taxes, which you are responsible for unless we are required to collect them.

We may suspend or terminate your account or a specific device’s service, without notice, for violation of these Terms or the Acceptable Use Policy, non-payment, or activity that threatens the security, integrity, or reputation of our network or other customers. Termination for a Terms or AUP violation does not entitle you to a refund.

You may terminate your account at any time by cancelling your active subscriptions in your dashboard.

Your use of the Service is also governed by our Acceptable Use Policy, which prohibits network abuse, illegal content, and activity that harms Synapse or other customers. Violations are grounds for immediate suspension or termination.

We aim for reliable service but do not guarantee uninterrupted availability. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including fitness for a particular purpose. We may perform maintenance, modify features, or change rate caps for operational reasons, and will give notice of material changes where practical.

To the maximum extent permitted by law, Synapse will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold Synapse harmless from any claim, loss, or damage, including reasonable legal fees, arising from your use of the Service, your device, your violation of these Terms or the AUP, or your violation of any law or third-party right.

We may update these Terms from time to time. We will notify you of material changes by email or through the dashboard. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United States and the state in which Synapse Data Systems Inc is incorporated, without regard to conflict-of-law principles.

Questions about these Terms? Email noc@synapsedatasystems.com.